Frequently asked questions.

Why should I use a travel agent instead of booking online? 

Working with a travel advisor offers many advantages over booking travel on your own. Most importantly, it removes the stress and time involved in researching and coordinating every detail of a trip. Our team handles the planning—from flights and accommodations to excursions and special experiences—so you can focus on enjoying the journey. 

As travel professionals, we also have access to trusted industry partners and preferred travel programs that can provide added value, exclusive amenities, and insights that are not always available when booking online. Our advisors use their expertise to recommend destinations, hotels, and experiences that best match your travel style and budget. 

Perhaps most importantly, we serve as your advocate before, during, and after your trip. If unexpected changes or issues arise while you’re traveling, our team is there to assist and help resolve them quickly, allowing you to continue enjoying your travels with confidence and peace of mind.  

What does a travel advisor do? 

A travel advisor helps design and coordinate every aspect of your trip, from destination recommendations and accommodations to transportation, tours, and special experiences. At Insignia Destinations, we work closely with our clients to understand their travel style and preferences so we can create a seamless and personalized journey. 

What makes Insignia different from other travel agencies? 

We call ourselves “The Customer’s Travel Agency” for a reason. We’re here because we’re passionate about travel, and believe it should be hassle free and accessible to everyone! We book the world, meaning anything you’re interested in doing, we can arrange it for you. Our main goal is to give you an absolutely unforgettable experience, so tell us what that would look like, and we’ll take care of the rest! Every itinerary is personalized and tailored to the individual or group, so everyone gets exactly what they want.  

Do you charge extra fees? 

Nope! Again, we are “The Customer’s Travel Agency”, so there are no surprise fees. You pay for the trip, that’s it.  
 

Can I book with you even if I don’t live in Connecticut? 

Of course! Again, we book the world, so that means wherever you live and wherever you want to go, we can book it! Live in Antarctica and want to book a vacation to Fiji? Done. 

What types of travel do you specialize in? 

As we are proud to say, Insignia Destinations books the world. While every itinerary is tailored to the traveler or group, we help plan and arrange a wide range of travel experiences, including: 

• Luxury escapes 

• Budget-friendly trips 

• European itineraries 

• Cruises and expedition travel 

• Family vacations 

• Magical Disney getaways 

• Destination weddings, honeymoons and milestone celebrations 

• Adventure and wildlife travel 

• Custom multi-destination journeys 

Can you help with flights? 

Yes. We can assist with flight recommendations and reservations when coordinating a full itinerary. For complex or international trips, our advisors can help identify the most efficient routes and travel options. 
 

What happens if something goes wrong while I’m traveling? 

One of the biggest advantages of working with a travel advisor is having a dedicated advocate while you travel. If unexpected issues arise—such as flight disruptions or schedule changes—we help coordinate solutions and support you so you can continue enjoying your trip. 

When should I start planning my trip? 

We recommend beginning the planning process six to twelve months in advance for many international trips or peak travel seasons. However, shorter lead times may still allow for wonderful travel experiences, and we are always happy to explore options. 

Do you only work with luxury travelers? 

Our focus is on creating high-quality, thoughtfully planned travel experiences, but we work with a variety of travelers and budgets. The most important factor is that clients value expert guidance and personalized service. 
 

Can you plan trips for families and groups? 

Yes. We frequently plan travel for families, multi-generational groups, and friends traveling together. Coordinating group travel requires careful planning, and our advisors help manage logistics so everyone can enjoy the experience. 
 

Do you plan destination weddings or honeymoons? 

Absolutely. We help couples plan unforgettable honeymoons and romantic getaways around the world. We can also assist with destination wedding travel arrangements for guests.